The scope and caliber of a school’s financial aid services are critical factors in enrollment, retention and compliance. Yet, budget constraints, staffing limitations and countless demands on resources make balancing optimum service and cost-efficiency a major challenge.
Xerox is here to help. We’re the nation’s most experienced higher education services provider working with institutions for over 43 years. We support millions of students with turnkey student financial aid services with a personal touch:
Financial Aid and Student Account Contact Center
- Inbound/outbound communications with students
- Focus on student self service and choice of communication mediums
- Student advising and support through the entire financial aid process
- Proactive outreach and campaigns to improve cycle times and start ratios
- Default aversion and payment counseling
Financial Aid Services
- Document and information collection
- Verification and C-code resolution
- Packaging, estimates, PJ and award disbursement
- Reconciliation and reporting
Why Xerox?
- Proven technology to increase efficiency, cycle time and reduce overall costs
- Improved student experience with consistent, accurate messaging
- Compliance adherence and oversight
Experience Matters…From handling outbound/inbound calls, emails and chats, to streamlining document collections and disbursement of funds, our financial aid services leverage the latest in technology and the best in customer care.